Operations
Custom Work Submission & Tracking
From request to done, in one place. We build intake-to-completion tracking that mirrors your real workflow — instead of forcing your process into a generic ticketing platform.
- Cloud service
- Desktop application
- Cross-platform
The problem
Sound familiar?
- Work comes in over email, text, phone calls, and sticky notes — nothing is in one place and things slip through the cracks.
- Off-the-shelf ticketing tools force your team to think in their terminology, charge per seat, and bury the three things you need under fifty you do not.
- Status updates mean someone manually chasing people for answers.
What we build instead
A tool shaped around your workflow.
- A single intake that captures exactly the fields your jobs need — no more, no less.
- Automatic routing and assignment based on your real rules, with a status board everyone can read at a glance.
- A version that runs as an offline-capable desktop app for crews working in the field or in low-connectivity sites.
Custom build vs. heavyweight ticketing and project-management platforms
Own it once, instead of renting it forever.
MTek Solutions buildSubscription SaaS
Pricing modelOne-time flat fee — you own itPer-seat subscription, billed forever
Cost as you growFlat as you add people and jobsClimbs with every new seat
Workflow fitBuilt around your exact processBend your process to their template
Ownership & data100% yours — code and dataLocked in; export when they allow
Feature bloatOnly the features your team usesPay for the 80% you never touch
Delivery modelCloud, desktop, or cross-platform — whatever fits the jobBrowser-only, vendor-hosted, internet required
What it includes
Representative capabilities
- Branded submission forms (web or embedded)
- Auto-assignment & priority rules
- Live status board and history
- Notifications on the events that matter
- Exportable records you own outright
Let's build the version that fits you.
Bring the workflow. We'll handle the technical execution.
Request a Discovery Session